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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Priscilla Valdez

Priscilla Valdez

January 9, 2025

5  out of  5
rating by Priscilla Valdez
"Just want to give Elysa a shout out! We couldn’t be happier with her knowledge, her patience, how kind she is, and handled us with care to find what would be in our best interest. We have been customers for sometime now and she has been so pleasant to work with. She explained everything in detail for us. She went above and beyond our expectations. Many blessings to you Elysa. Your kindness will be paid forward to you. SF is very lucky to have you!"
We responded:
"Hi Priscilla, thank you for sharing your heartfelt review! We are thrilled to hear about your fantastic experience with Elysa. Her knowledge, patience, and genuine care truly make her an invaluable part of our team, and we’re so glad she could exceed your expectations. We hope to work with you again soon. - Chuck"
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Prateek Gupta

January 7, 2025

5  out of  5
rating by Prateek Gupta
"Rachel deserves the highest praise! From the moment I contacted her about availing the auto and home insurance, she has been incredibly helpful and supportive."
We responded:
"Hi Prateek, thank you for your top-notch review. We are happy to learn Rachel provided you with exceptional support and guidance throughout the process of availing your auto and home insurance. Rachel is truly dedicated to helping our customers feel confident and well-supported, and your feedback reflects her commitment to excellent service. We're glad you had such a positive experience and appreciate you choosing us for your insurance needs. - Chuck"
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Mario Velasco

December 31, 2024

5  out of  5
rating by Mario Velasco
"In today market,comparing auto insurance rate are essential for everyone's budget, Rachel Keiner with state farm made my dream come true, every conversation was a pleasure. She is very knowledgeable, friendly and understood my needs, she made my transition easy and she's my good neighbor now and forever. Thank you. Mario Velasco. Go Seahawks"""
We responded:
"Hi Mario, thank you for sharing your wonderful experience with Rachel Keiner! We're thrilled to hear that she was able to make your transition seamless and provide the knowledge and support you needed. We'll be sure to pass along your kind words to her. - Chuck "
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Lisa Perkins

December 19, 2024

5  out of  5
rating by Lisa Perkins
"Rachel was so helpful and amazing. Glad to be part of State Farm Merry Christmas. Happy new year.."
We responded:
"Lisa, thank you for sharing your review! I am so glad that Rachel was able to help you structure the right auto insurance plan for your needs. Don't forget that bundling with other policies is a great way to save. When you combine with a life insurance policy you can save up to 5% on your auto plan. Wishing you a great holiday season!"
Profile photo of Tina Burns

Tina Burns

December 19, 2024

5  out of  5
rating by Tina Burns
"In today's market, comparing home and auto insurance rates are essential for everyone's budget. ELYSA with State Farm made every conversation a pleasure, she is very knowledgeable, patient, courteous and understood our needs, the end result was insuring 3 condos and 2 autos. She made the transition easy, she set expectations and followed up. We will definitely work with her for our future insurance needs. I will recommend Elysa and State Farm to everyone I know, she truly is "like a good neighbor"."
We responded:
"Thank you for sharing your review, Tina. We are happy to see Elysa was able to assist you with the home and auto insurance selection process. She and our team strive for great service, and we are glad to see she could provide this. We will be sure to let her know about this kind review. If you ever need anything, we would love to help you with your life insurance needs! -Chuck"
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Jodie Yvonne

December 19, 2024

5  out of  5
rating by Jodie Yvonne
"Highly recommend Elysa Santos! From the moment I reached out, she went above and beyond to find me the best insurance for my company. Elysa was patient, professional, and knowledgeable of the options available, which made the process stress-free for me. She is one to call if you are looking for someone who genuinely cares!"
We responded:
"Hi Jodie, thank you for the review and the recommendation! We are thrilled to hear that your experience with Elysa was outstanding, and we look forward to seeing you soon. Please let us know if you have any questions or concerns. -Chuck"
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Lita Conner

December 11, 2024

5  out of  5
rating by Lita Conner
"I had the pleasure to speak with Rachel Kainer. This young lady is very thorough and professional. A definite asset to State Farm."
We responded:
"Lita thank you so much for providing us this feedback. I am glad we could help you with your auto insurance needs. Let us know how we can help you, we want to be the first place you call for Auto, Home and Life insurance."
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TanE Hester

November 26, 2024

5  out of  5
rating by TanE Hester
"Rachel was very fast and helpful at finding me an affordable rate. I’m paying a third of the amount I was paying before! Thank you, Rachel!"
We responded:
"Thank you for the kind review. We are happy to see Rachel was able to help find the right auto insurance for you. We strive for great service and are glad to have done this with you. Please let us know if you ever need anything! -Chuck"
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Cynthia Budde

November 22, 2024

5  out of  5
rating by Cynthia Budde
"Rachel was and is amazing in helping me with all of my request, keep up the wonderful customer service Ms Rachel"
We responded:
"Cynthia, thank you as always for supporting our office! I am glad Rachel was able to make a difference for you."
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Steve Gomez

November 14, 2024

5  out of  5
rating by Steve Gomez
"I had a great experience with one of State farm employees her name is Annie, She's in San Antonio Texas she did an extremely professionally job by checking on my insurance ,due to the fact that I had already called corporate and called their office and spoke with a different person and for some reason they still couldn't resolve the issue this particular employee did everything quickly and promptly and I believe she did an extremely awesome job, I would recommend anyone to speak with her because she was very knowledgeable and professional, keep up the good work young lady you did great!"
We responded:
"Welcome to the State Farm Family Steve! I am glad we could help with your auto insurance. We have great home insurance that allows you to get further discounts. Life insurance is the final leg in your triangle of protection plan. Contact us for more information"
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Tyra willer

November 8, 2024

5  out of  5
rating by Tyra willer
"Man.. Talk about dedication. Melissa is the definition of AMAZING. Thank you, Thank you, Thank you!!!"
We responded:
"Tyra I am so glad we could help you with insuring your auto! We look forward to going the extra mile for you with the other priorities in your life such as life insurance. Welcome to the State Farm Family!"
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Robert Sanchez

November 3, 2024

5  out of  5
rating by Robert Sanchez
"Rachel Kainer is an exceptional agent! Explained and broke down every aspect we discussed. A consummate professional yet outgoing friendly demeanor, it felt like we've known each other for years. There's a trust you get from her and I hope she sticks around if and when the time comes that I'll need her to be there."
We responded:
"Hi Robert, thank you for your wonderful feedback on Rachel! We are thrilled hear Rachel made you feel informed throughout the insurance process. Rachel's warm and friendly approach is invaluable, and it's good to know her explanations provided the clarity you were looking for. I am glad we could help you with auto and renters insurance let us know when you ready to add some life insurance. – Chuck"
Profile photo of Aron Glass

Aron Glass

November 1, 2024

5  out of  5
rating by Aron Glass
"Rachel Lynn Kainer was very helpfull and informative. Helped me select the right plan with ease. Highly recommend this branch and the people!!"
We responded:
"Hi Aron, thank you for your kind words! We’re delighted to hear that Rachel Lynn Kainer provided you with helpful and informative guidance, making it simple to select a plan for auto and renters insurance. Our team takes pride in making sure our customer feels supported, and we’re thrilled that Rachel made your experience positive. Let us know when you are ready to cover your family with life insurance. Thank you for recommending us! - Chuck"
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Eurydice Kanimba

October 30, 2024

5  out of  5
rating by Eurydice Kanimba
"I highly recommend working with Annaie Rodriguez. She did an outstanding job updating my car insurance and bundling it with my home insurance. Annaie was always available to promptly answer all my questions and ensured I never had to wait long when reaching out. Her professionalism and efficiency made the process smooth and stress-free."
We responded:
"Hi Eurydice, thank you for your wonderful feedback and for recommending Annaie! We are glad to learn she was able to make the process of updating your auto and home coverage seamless. It's fantastic to hear you felt supported each step of the way. We hope to serve you again soon. - Chuck"
Profile photo of Sabrina Lozano

Sabrina Lozano

October 29, 2024

5  out of  5
rating by Sabrina Lozano
"I recently called State Farm to set up my insurance, and I have to say, representative Melissa who assisted me was fantastic. I initially felt lost and overwhelmed, but she was incredibly patient and knowledgeable. She walked me through every step, answered all my questions, and made sure I understood everything by the end of our conversation. I felt so much more confident about my insurance choices and what to expect. Thank you for providing such helpful, reassuring service—it’s greatly appreciated"
We responded:
"Sabrina thank you so much for the very important feedback you gave. As the Agency owner this makes me very proud because this is what we train to every day. We want to be the expert you expect us to be and then educate our customers so that they can become informed buyers for the long term. Thank you again, have a great week and I will let Melissa know she is appreciated!"
Profile photo of Rachel Watson

Rachel Watson

October 28, 2024

5  out of  5
rating by Rachel Watson
"Rachel was great in helping me find the best option of insurance coverage and save money! I would recommend getting a quote and see for yourself how much you can save!"
We responded:
"Hi Rachel, thank you for sharing your experience! Our team is happy to learn Rachel was able to assist you with choosing budget-friendly coverage. We hope to serve you again soon. - Chuck"
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Warren Scott

October 25, 2024

5  out of  5
rating by Warren Scott
"Friendly, positive attitude...Rachel was informative and thorough. Highly recommend 👌"
We responded:
"Warren thank you! Your feedback is important. I am glad we could help you with your Jeep let us know if you need help with homeowners or life insurance we want to be your first choice."
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Zinly Mercado

October 23, 2024

5  out of  5
rating by Zinly Mercado
"Rachel excellent customer service, thank you for all your help with my policy"
We responded:
"Hi Zinly, thank you for your five-star review! We are glad to hear Rachel provided excellent customer service and was able to help you with your coverage plan. Please contact us if you have further questions or concerns related to coverage. - Chuck"
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Marlos Harwell

October 22, 2024

5  out of  5
rating by Marlos Harwell
"She was a really good agent"
We responded:
"Hi Marlos, thank you for your feedback! Our team is delighted to hear you had a five-star experience. We hope to work with you again soon. - Chuck"
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Iraida Rodriguez

October 14, 2024

5  out of  5
rating by Iraida Rodriguez
"I'd love their customer service and how dedicated they are to get me the best deals. There is no other place I would go"
We responded:
"Hi Iraida, thank you for your feedback! We are pleased to hear that you love our customer service and dedication to finding our customers budget-friendly coverage options. Your support and loyalty mean the world to us. - Chuck"
Profile photo of Patricia Gomez

Patricia Gomez

August 8, 2024

5  out of  5
rating by Patricia Gomez
"Chuck helped me with all my insurance needs, from life insurance to car insurance. He was very patient and made sure that I understood everything. I would recommend Chuck for all your insurance needs."
We responded:
"I am so glad we were able to help you with your auto, home and life insurance needs! Thank you for your review, Patricia"
Profile photo of Orlando Sanchez

Orlando Sanchez

April 3, 2024

5  out of  5
rating by Orlando Sanchez
"Annaie was courteous and professional during our conversations. She is one of the reasons why I chose to go with your insurance company."
We responded:
"Hi Orlando, thank you for your five-star review. Our team is proud to have someone like Annaie on our team. Annaie strives to exceed our customers expectations, and we are glad to learn she achieved this during your visit. We will be sure to pass along your comments to her. - Chuck "
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M OFerrall

February 28, 2024

5  out of  5
rating by M OFerrall
"Wanted to say thank you to Christopher and Marianne at my local State Farm office for responding with friendly efficiency to all our questions and needs. This week I found myself at my car dealership rental office without my current proof of insurance on hand….oops. Christopher had it emailed to me in minutes. Thanks!"
We responded:
"M O’Ferral: Thank you for taking the time to leave a review about your experience with our office! I am glad to hear that you are happy with our service. We look forward to continuing to work with you! -Chuck "
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Deanna Burns

February 21, 2024

5  out of  5
rating by Deanna Burns
"I had the best experience with Chris @ Chuck Laubach State Farm. I decided to change Auto insurance for price. Chris @ Chuck Laubach State Farm worked with me and got me the coverage and affordable pricing. He really worked hard at making this Auto Insurance change over worth my time. Thanks Chris for being informative and pleasant to work with. Thank you Chris !!!"
We responded:
"Thank you for taking the time to leave our office a review, Deanna! I am so glad we were able to find an auto insurance plan that works for you. If you ever need help in the future, please give us a call! -Chuck "
Profile photo of Lillian Stagner

Lillian Stagner

January 30, 2024

5  out of  5
rating by Lillian Stagner
"Elysa S. Helped me switch insurances and she was amazing! She made the transition extremely easy and fast! Can’t wait to work with her again. Highly recommend her! 😊👍🏻"
We responded:
"Thank you for the positive review, Lillian! We appreciate your kind words about Elysa and are happy to hear she helped make your transition easy. Let us know if there is anything you need help with in the future! -Chuck"